Senior Activity Instructor

What you’ll be responsible for

Your role will be to assist the Activity Manager in managing the site and the activity staff. This will include developing and promoting an engaging programme of activities. You will be responsible for ensuring water and land based activities are delivered in line with the site operating procedures, and for supervising staff. In the Activity Managers absence, you will be responsible for the day to day running of the site and leadership of the activity team. You will safeguard, train and actively assist staff and members of the public who undertake land and water based activities.

You will be presentable, able to communicate in an enthusiastic, knowledgeable and helpful way to visitors and staff, and project a positive image for Welsh Water at all times.  The site operates 7 days a week and offers the following activities: sailing, windsurfing, canoeing, kayaking, paddleboarding, raft building, archery, laser clay shooting and axe throwing.

Key responsibilities include:

• Supervise staff, activity delivery and ensure the smooth running of the activity centre on a day to day basis.
• Take responsibility for the activity centre and activity team in the absence of the Activity Manager.
• Confidently plan and deliver complex activity programmes for large groups.
• Ensure activity enquiries and group bookings are responded to professionally and in a timely manner.
•  Present a professional attitude and appearance at all times, maintaining an excellent level of customer service and water safety.  Engage with visitors as an ambassador of Welsh Water.
• Ensure maintenance, repair, security and cleanliness of all Welsh Water equipment and facilities are of a continued high standard in order to exceed the requirements and expectations of our customers.
• Ensure the safety of all persons on site, including participants of land and water-based activities and members of the public. 
• Follow the routines for the timely opening and closing of the site and operate the safe issue and return of all activity equipment.
• Carry out any other tasks as required for the effective management of the site, as directed by the Activity Manager.

Who you’ll work with

Internal

•    Activity Manager
•    Deputy Activity Manager
•    Activity Instructor
•    Activity Assistant
•    Receptionist
•    Visitor Attraction Staff

External

•    Members of the public
•    School, youth and community groups
•    Local landowners and farmers

About you

Qualifications

• A high level watersport National Governing Body qualification (e.g. RYA Senior Instructor, British Canoeing Coach, UKCC Level 2 Coach) is essential
• The following qualifications would be preferred but full training will be provided:  Additional National Governing Body (NGB) qualification in other land or watersports discipline/YA Powerboat Level 2 qualification/Water safety qualification (e.g RYA Safety Boat, FSRT, Rescue 3 WRT/SRT)/Current First Aid Certificate    

        
Experience

• Leading and motivating a team        
• Managing Health and Safety records and procedures        
• Delivering water or land-based activities to individuals and groups    

    
Knowledge & Skills

• A friendly and positive manner when speaking to customers        
• Ability to work independently and on own initiative        
• Always honest and professional    
• Excellent communication and interpersonal skills        
• IT literate – we use a variety of computer systems which we will teach you        
• Ability to communicate effectively in Welsh (desirable)  

Good to know

Fixed term contract until September 2024

• Requirement to work evenings, weekends and bank holidays
• A satisfactory enhanced DBS check will be required prior to start date for all successful applicants

For any further information regarding the role and salary please contact Hannah Trent ahead of application - hannah.trent@dwrcymru.com 

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Free on-site parking at all our sites
•    On site returning parents’ and multi faith rooms
•    20% off all Welsh Water visitor attraction centres and gift shops
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

But did you know we also have a visitor attraction site at Llandegfedd. The site has a café and activity centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in Monmouthshire. Want to see more? Click Here to take a look at our website - www.llandegfedd.co.uk

INDHP