Cafe/Retail Assistant

What you’ll be responsible for

Assist with the duties and front of house activities associated with the Visitor Attraction centre Reception in an efficient, positive and professional manner ensuring the image and integrity of Welsh Water is maintained at a high level.

This will include: 

• Acting as the first point of contact for all external bodies, visitors and members of the public attending the visitor attraction centre
• Effectively contributing to the visitors’ attractions team objectives and goals. You will be required to assist with meeting room bookings, catering bookings, and deal with day to day enquiries.
• Contributing to health and safety requirements on site, ensuring a safe and fit for purpose working environment for staff and visitors
• Assisting the Visitor Attraction management team with ensuring that Welsh Water operates and maintains a safe and secure working environment, achieving the required standards of Health and Safety and Statutory Compliance. Assisting with Fire Registers, evacuations, first aid and security of both staff and visitors
• Meeting and greeting Visitors, ensuring they sign in the visitor’s book and are met by their site contact
• Dealing with telephone enquiries and contacting externally and internally, transferring calls, taking messages, answering queries, for all aspects of site activities
• Assisting Business Support with general day to day administrations tasks
• Assisting with all elements of post both internally and externally, recorded deliveries, parcels and packages, couriers and special deliveries on site
• Monitor the booking system for bike hire
• Undertaking any other duties as required to meet the needs of the business
• Assist in the retail area with tills and break cover

About you

Essential Qualifications 

• Clerical/administration or public relation related qualifications    

Essential Experience     

• Experience in dealing with members of the public, working in front of house on reception or customer facing role previously
• Experience in making and receiving phone calls and enquiries, dealing with customers and members of the public on the phone

Essential Knowledge & Skills    

• Enthusiastic about putting our customers first every day    
• Commercial awareness    
• Knowledge or experience of Health and Safety processes    
• Competent knowledge of computers with experience in Excel, Word, Outlook and PowerPoint    
• Ability to make positive decisions and manage situations    
• Must be able demonstrate the ability to undertake tasks on your own within set timescales and also work within a team    
• Ability to communicate effectively in English

Good to know

• Working across a Monday - Sunday rota with possible hours between 8.30am - 6.00pm (to cover an 8-hour working day)
• Weekends and school holidays are our busiest times where more hours will be available
• Must be able to work weekends and school holiday periods
• For more information on the role please contact victoria.hadnett@dwrcymru.com

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Benefits

As well as a market competitive salary, we offer a range of employee benefits and rewards including:

• Employee discounts at our visitor attractions (restaurants, water sports and bike hire)
• Full training and uniform provided
• Beautiful location and surroundings
• Flexible working hours, with no evenings or nights required
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• 25 days annual leave, plus public holidays
• Free car parking

Whilst also working for a not-for profit company that truly cares about earning the trust of customers every day, and about looking after our beautiful environment.